Order taking industry has reached to its highest growth in past couple of years. Every business who sells their product through online website, radio, television advertisement has to go through order taking process . Order taking help companies especially when their products or services are complicated and typical.
Our Order Taking Services
* Application / Claims processing
* Subscription services
* Feedback collection for products / service / campaign etc
* Polling / Media analysis.
* Effective up-selling and cross-selling to existing customers during call
Pre-sales, Post-sales & Order fulfillment
* Product enquiries
* Order taking
* Sales processing
* Up-selling and Cross-selling
* Documentations & payment queries
* Post-sales product support
Technical Support / Help desk
* Troubleshooting for products and services
* Complaint registrations
* Guiding customers in collecting information
Inquiry Service
* Product / Service information requests
* Dealer locator service
* ATM / POS locator service, etc.
Billing Information
* Queries about account balance
* Payment information
* Changes in personal information, etc.
Verification services
* 3rd party verifications service
* Insurance verifications
* Employment verifications
* Any many more.....
Khan Brothers Infotech Limited`s features for Inbound Order Taking Services:
o Our inbound order taking call center is open to attend your calls 24/7/365 so that you don't loose any of your sales call or inbound call.
o All calls will be answered on your behalf of your company. Summary messages with details of each and every message received on the particular day will be sent to your email or it canals be emailed to you in real time.
o Customized call reporting.
o Enhanced inbound call routing features including automated menu selection and call overflow in place to facilitate cost-effective handling of large call volume spikes.
o Credit cards are authorized and information is transferred to the client through secured connection.
As an answer to such difficult situation Khan Brothers Infotech Limited offers Call Center Order Taking Services . As an answer to such difficult situation Khan Brothers Infotech Limited offers Order Taking Services. Enhanced Inbound Call Center service by providing quality Order taking services is our goal. Khan Brothers Infotech Limited's order taking representatives are focused on providing 100% client satisfaction. Our live order taking service works with Real time web system which will be linked directly with your company website or with your email Khan Brothers Infotech Limited's representatives will convert your inbound calls in to sales and enter the order in our Real time online system which will be you can view through your own login or we can send the information in real time on the email you specify.
Why Outsource Order Taking Services to Khan Brothers Infotech Limited?
Khan Brothers Infotech Limited`s Live order taking services have one more advantages over automated systems. The strength to validate customer data over the phone is very vital when it comes to collection of financial information. Customers would always prefer to speak with a live representative and give their order instead of speaking with an automated machine. To hang up on the machine is more frequently noticed rather than hanging up on the representative. Even if customer hangs up our tale representatives can call them back and try to convince them to buy our product or services. Using our Inbound Order taking services to supplement your in-house staff or even as your only order taking strategy can have
Please email us on info@kbilbd.com to know more about our Order Taking Service
